Customer & Brand Experience  Keynote Topics

PERFECT FOR: Corporate team members, business leaders, entrepreneurs, executives, franchise organizations and everyone who impacts customer/client experience.

GO BEYOND BEYOND

START WITH WOWING ONE MORE CUSTOMER

Businesses today cannot win by simply satisfying customers. They must go beyond and consistently earn the trust of customers to Win Big. Each member in the audience, in their field cannot stop at simply satisfying our clients. Stopping puts them at the risk of being stagnant and obsolete. Instead they must WOW their guests every time.

Read More

The GO BEYOND BEYOND keynote, will reveal the details of the big secret that we are all in the feeling business. Once we connect to the client feelings, then everything falls in place automatically.

The audience will go through a fun, informative journey, full of real-world stories and secrets of how the smallest client centric actions result in lasting client feelings.

Book Arjun
Audience members will leave with how to:
  • Identify the vision of “Wowing your customer” journey,
  • Really get to know your customers,
  • Create the first positive feeling,
  • Help your customers leave with positive feelings and a better image of your brand, and
  • Consistently take every customer effortlessly beyond satisfaction.

OWN CUSTOMERS FOR LIFE

IT IS NOT A PROGRAM, BUT THE MOST PROFITABLE ACTION YOU CAN TAKE

Every customer a business retains increases its profits. Retaining a customer costs significantly less than getting a new customer. And finally, a business has access to its current customers, and it is tough to get access to potential new customers.

Read More

These three facts together make the OWN CUSTOMERS FOR LIFE keynote one of highest ROI experiences for the audience. The audience will go through different brand experiences, and see from the point of view of customers, what it feels like. They will feel the highs and lows in this story filled journey and the memories will stay with them as they go back to their own world to make difference.

Book Arjun
Audience members will leave with:
  • How to identify the value of a customer,
  • Ways to discover reasons why customers stay or leave,
  • An understanding of true loyalty and why it is not a program,
  • Early indications that customers are not planning to come back, and
  • What not to do when customers are unhappy.

DELIVER CONSISTENT CUSTOMER EXPERIENCE

THIS WAY YOUR COMPETITION SIMPLY PLAYS CATCH UP

Businesses today are not defined by the 9 out of 10 things they do right, it is the one area they drop the ball that defines the customer experience. The same way even if the last few experiences have been perfect, if the most recent experience is not, customers may start looking at competitive solutions.

Read More

Consistency is one of the biggest drivers of long-term success and most brands are searching for processes for this. The search ends at the DELIVER CONSISTENT CUSTOMER EXPERIENCE keynote as the audience learns simple secrets that they can take and use in their business immediately. They will go through a breakthrough informative, yet fun discovery, full of real-world stories.

Book Arjun
Audience members will leave with:
  • An understanding of why brands fail to be consistent,
  • The building blocks of consistency,
  • How to start believing that each of them can be successful in this journey,
  • How to build consistency program, and
  • Simple proven secrets that will jumpstart their journey.

EARN 5 STAR WORD OF MOUTH FROM YOUR CUSTOMERS

THEY ARE YOUR BEST MARKETING

Did you know that*:

  • Word of Mouth marketing drives $6 trillion of annual consumer spending and is estimated to account for 13% of consumer sales.
  • Word of Mouth marketing impression results 5x more sales than paid marketing.
Read More

Word of Mouth is the media of today and tomorrow and businesses must put in ongoing effort to generate positive Word of Mouth from every customer.

The EARN 5 STAR WORD OF MOUTH FROM YOUR CUSTOMERS keynote will show the audience how to influence Word of Mouth. The fun discovery, full of real-world stories, will help them share feelings from different industries. These feelings will be life changing, as once they feel like their customers, there is no going back.

*Source: www.invespcro.com

Book Arjun
Audience members will leave with:
  • The difference between customer experience and feeling,
  • What is the first impression that will put customers on the path to Word of Mouth,
  • How to recover from negative feelings,
  • What is the one thing that is likely to trigger of Word of Mouth, and
  • How to be social media ready for Word of Mouth.

Looking for a high impact speaker?